Refund and Returns Policy

Last Updated: September 14, 2026

At Shenzhen Pangleshuoming Hardware Engineering Co., Ltd., we want you to be satisfied with your purchase. If you are not completely happy with your order, please review the following return and refund policy.

1. Return Period

We accept eligible return requests within 30 days of delivery.

To request a return, please contact us at:

Email: jiangliushuo@huiqumart.com

Please include your order number, the item(s) you wish to return, and the reason for your return.

Do not send products back without contacting us first. Our customer service team will provide return instructions and the appropriate return address after your request has been reviewed.

2. Return Eligibility

To be eligible for a return, items must:

• Be unworn, unused, and unwashed
• Be in their original condition
• Have all original tags attached
• Be free from stains, odors, makeup, perfume, or other signs of use
• Be returned with the original packaging where reasonably possible
• Be accompanied by proof of purchase or the relevant order information

Items that do not meet these conditions may not qualify for a refund.

3. Non-Returnable Items

For hygiene, safety, or other reasons, certain items may not be eligible for return, including:

• Underwear and intimate apparel
• Swimwear with removed or damaged hygiene seals
• Worn, washed, altered, or damaged clothing
• Items without original tags
• Personalized or customized products
• Gift cards
• Final-sale items where clearly identified as non-returnable before purchase

This does not affect any rights you may have under applicable consumer protection laws for defective or incorrectly supplied products.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at jiangliushuo@huiqumart.com.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or other reasonable evidence showing the problem

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable law.

5. Size and Fit Issues

We strongly recommend reviewing the size chart and product measurements before placing an order.

If the item does not fit and otherwise qualifies for return, you may request a return within the applicable return period.

Unless the product is defective, incorrectly described, or we sent the wrong size, return shipping costs for size or fit-related returns are generally the customer’s responsibility, subject to applicable law.

6. Return Shipping

For returns due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is generally responsible for return shipping costs.

If the return is caused by an error on our part, such as receiving an