Shipping Policy
Shipping Policy
Last Updated: September 14, 2026
Thank you for shopping with us. At Shenzhen Pangleshuoming Hardware Engineering Co., Ltd., we aim to provide a reliable and convenient shipping experience for every customer.
Please review the following information regarding order processing, shipping, delivery, and tracking.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During peak seasons, promotional events, holidays, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive shipping or tracking information when available.
2. Estimated Shipping Time
Estimated delivery times vary depending on the destination, shipping method, carrier, customs processing, and other factors.
Typical estimated delivery times after dispatch are:
- United States: 7–15 business days
- Canada: 8–18 business days
- United Kingdom: 7–15 business days
- European Countries: 8–18 business days
- Australia & New Zealand: 8–18 business days
- Other International Destinations: approximately 10–25 business days
These delivery times are estimates only and are not guaranteed.
3. Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
- Delivery destination
- Package weight and size
- Shipping method
- Order value
- Promotional shipping offers
Any free-shipping promotion will be subject to the terms displayed on our website at the time of purchase.
4. Order Tracking
Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation containing your tracking number.
Please allow approximately 24–72 hours for tracking information to become active after shipment.
Tracking updates are provided by the shipping carrier and may occasionally experience delays.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Contact phone number
If you notice an error in your shipping address, please contact us as soon as possible at jiangliushuo@huiqumart.com.
We will try to update the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has been shipped.
6. Incorrect or Incomplete Addresses
We are not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.
7. Delivery Delays
Although we work to ensure orders arrive within the estimated delivery period, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Customs inspections
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Transportation disruptions
- Incorrect delivery information
- Local postal service delays
- Other events outside our reasonable control
If your order is significantly delayed, please contact us and we will help you check the available shipping information.
8. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country or region.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs regulations vary by country. Customers are responsible for understanding any applicable import requirements in their destination.
9. Lost Packages
If your tracking information indicates that your package has not been delivered within a reasonable period, please contact us at jiangliushuo@huiqumart.com.
We may work with the shipping carrier to investigate the shipment.
If a package is confirmed as lost in transit, we will provide an appropriate resolution based on the circumstances and applicable consumer protection laws.
10. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members, neighbors, reception staff, or building management.
- Confirm that the shipping address on your order is correct.
- Contact the shipping carrier for additional delivery information.
- Contact us if you still cannot locate the package.
We will assist where reasonably possible in investigating the delivery.
11. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Please provide your order number and clear photographs showing the damaged packaging and/or products.
We will review the situation and provide an appropriate solution in accordance with our Refund and Returns Policy and applicable law.
12. Multiple Packages
Some orders may be shipped in more than one package due to product availability, warehouse location, package size, or logistical requirements.
If your order is divided into multiple shipments, the packages may arrive on different dates and may have separate tracking numbers.
13. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order is processed or shipped.
Once an order has been shipped, we generally cannot change the delivery address or cancel the shipment. You may need to follow our Refund and Returns Policy after receiving the order.
14. Contact Us
If you have questions regarding shipping, tracking, or delivery, please contact us:
Shenzhen Pangleshuoming Hardware Engineering Co., Ltd.
Email: jiangliushuo@huiqumart.com
Phone: +86 198 0537 6941
Address: Room 103, No. 23, Longhu South Area, Longtian Community, Longtian Subdistrict, Pingshan District, Shenzhen, Guangdong, China
Our customer service team will be happy to assist you with your order.